Terms of Service

November 16, 2025

PLEASE READ THE FOLLOWING TERMS OF SERVICE AGREEMENT CAREFULLY. BY ACCESSING OR USING OUR WEBSITE https://redcranewellness.com/ (THE “SITE”) OR OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, CLIENT, CUSTOMER, OR PROSPECTIVE PATIENT TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING TO USE THIS SITE. IF YOU DO NOT EXPRESSLY AGREE TO ALL OF THE TERMS AND CONDITIONS, THEN PLEASE DO NOT ACCESS OR USE OUR SITE OR OUR SERVICES.

The present terms and conditions (this “Agreement” or “Terms”) is a legal agreement between you and Red Crane Wellness (hereinafter “Red Crane Wellness”), a licensed acupuncture clinic operating in Chattanooga, Tennessee, with Site named herein as https://redcranewellness.com/. This Agreement annuls and voids all previous agreements.

OVERVIEW

The Site https://redcranewellness.com/ is operated by Red Crane Wellness. Throughout the Site, the terms “we”, “us” and “our” refer to Red Crane Wellness. Red Crane Wellness offers this Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Site and/or scheduling services from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Site, including without limitation users who are browsers, patients, and/or contributors of content. In the event of an inconsistency between this Agreement and any additional terms or policies referenced herein, the provisions of the additional terms or policies shall control.

Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the Terms of this Agreement, then you may not access the Site or use any Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current site shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – GENERAL TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our Site for any illegal or unauthorized purpose nor may you, in the use of our Site, violate any laws in your jurisdiction.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your right to use our Service.

We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:

• Restrict, suspend or terminate your access to all or any part of our Site;
• Change, suspend or discontinue all or any part of our Site;
• Refuse, move, or remove any content that is available on all or any part of our Site;
• Establish general practices and limits concerning use of our Site.

You agree that we will not be liable to you or any third party for taking any of these actions.

You understand and agree that our Site may include communications such as service announcements and administrative or legal notices from us. Please note that you cannot opt out of receiving these notices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, use of the Site, or access to the Site or any contact on the Site, without express written permission by us.

You may not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Content is not for resale. Use of the Site does not entitle users to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Red Crane Wellness and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Red Crane Wellness or our licensors except as expressly authorized by these Terms.

SECTION 2 – APPOINTMENT SCHEDULING AND CANCELLATION

When you schedule an appointment with Red Crane Wellness, you agree to:

1. Provide accurate contact information including name, phone number, and email address;
2. Arrive on time for your scheduled appointment;
3. Provide at least 24 hours notice if you need to cancel or reschedule an appointment;
4. Understand that late cancellations (less than 24 hours notice) or no-shows may result in a cancellation fee;
5. Complete all required intake forms truthfully and accurately prior to your first appointment.

SECTION 3 – MEDICAL INFORMATION AND PRIVACY

You acknowledge and agree that:

1. All medical information and health records provided to Red Crane Wellness will be kept confidential in accordance with HIPAA regulations and our Privacy Policy;
2. You are responsible for providing accurate and complete medical history information;
3. You will inform Red Crane Wellness of any changes to your health status, medications, or medical conditions;
4. Red Crane Wellness is not a substitute for emergency medical care, and you should seek emergency services when appropriate.

SECTION 4 – TREATMENT AND SERVICES

You understand and acknowledge that:

1. Acupuncture and Traditional Chinese Medicine are complementary healthcare services;
2. Results from treatment vary by individual and condition;
3. Red Crane Wellness makes no guarantee of specific treatment outcomes;
4. You are free to discontinue treatment at any time;
5. Payment is due at the time of service unless other arrangements have been made;
6. Red Crane Wellness does not accept insurance but can provide superbills for possible insurance reimbursement.

SECTION 5 – CONDUCT

As a user of the Site, you herein acknowledge, understand and agree that all information, text, data, photographs, or any other content, whether it is publicly or privately posted and/or transmitted, is the expressed sole responsibility of the individual from whom the content originated.

Furthermore, you herein agree not to make use of Red Crane Wellness’s Site for the purpose of:

1. uploading, posting, transmitting, or otherwise making available any content that shall be deemed unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, or invasive of another’s privacy or which is hateful, and/or racially, ethnically, or otherwise objectionable;
2. impersonating any individual or entity, including, but not limited to, any Red Crane Wellness staff or falsely stating or otherwise misrepresenting any affiliation with an individual or entity;
3. uploading, posting, transmitting or otherwise offering any content that may infringe upon any patent, copyright, trademark, or any other proprietary or intellectual rights of any other party;
4. uploading, posting, transmitting, or otherwise offering any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” or any other form of solicitation;
5. uploading, posting, transmitting, or otherwise offering any source that may contain a software virus or other computer code, any files and/or programs which have been designed to interfere, destroy and/or limit the operation of any computer software, hardware, or telecommunication equipment;
6. interfering with or disrupting any Services, servers and/or networks that may be connected or related to our website;
7. intentionally or unintentionally violating any local, state, federal, or national law;
8. “stalking” or with the intent to otherwise harass another individual.

Red Crane Wellness reserves the right to pre-screen, refuse and/or delete any content currently available through our Site. In addition, we reserve the right to remove and/or delete any such content that would violate the Terms or which would otherwise be considered offensive to other visitors or users.

SECTION 6 – INDEMNITY

All users agree to insure and hold Red Crane Wellness, our employees, contractors, and licensors blameless or not liable for any claim or demand, which may include, but is not limited to, reasonable attorney fees made by any third party which may arise from any content a user of our Site may submit, post, modify, transmit or otherwise make available through our Site, the use of our Site or your connection with our Site, your violations of the Terms of Service and/or your violation of any such rights of another person.

SECTION 7 – COMMERCIAL REUSE OF SERVICES

You herein agree not to replicate, duplicate, copy, trade, sell, resell nor exploit for any commercial reason any part, use of, or access to Red Crane Wellness’s Site.

SECTION 8 – MODIFICATIONS

Red Crane Wellness reserves the right at any time it may deem fit, to modify, alter and or discontinue, whether temporarily or permanently, our service, or any part thereof, with or without prior notice. In addition, we shall not be held liable to you or to any third party for any such alteration, modification, suspension and/or discontinuance of our Services, or any part thereof.

SECTION 9 – TERMINATION

You may cancel or terminate your appointment or discontinue use of our Site at any time by contacting us at (423) 702-3000 or via our contact form.

Red Crane Wellness reserves the right to refuse service to anyone for any reason at any time in accordance with applicable laws.

SECTION 10 – LINKS

Either Red Crane Wellness or any third parties may provide links to other websites and/or resources. Thus, you acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and as such, we do not endorse nor are we responsible or liable for any content, products, advertising or any other materials, on or available from such third-party sites or resources. Furthermore, you acknowledge and agree that Red Crane Wellness shall not be responsible or liable, directly or indirectly, for any such damage or loss which may be a result of, caused or allegedly to be caused by or in connection with the use of or the reliance on any such content, goods or Services made available on or through any such site or resource.

SECTION 11 – PROPRIETARY RIGHTS

You do hereby acknowledge and agree that Red Crane Wellness’s Site and any essential software that may be used in connection with our Site (“Software”) shall contain proprietary and confidential material that is protected by applicable intellectual property rights and other laws. Furthermore, you herein acknowledge and agree that any Content which may be contained in any information presented by and through our Site is protected by copyrights, trademarks, or other proprietary rights and laws.

SECTION 12 – WARRANTY DISCLAIMERS

YOU HEREIN EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

1. THE USE OF OUR SITE IS AT YOUR SOLE RISK. OUR SITE SHALL BE PROVIDED ON AN “AS IS” AND/OR “AS AVAILABLE” BASIS. RED CRANE WELLNESS AND OUR EMPLOYEES, CONTRACTORS, AND LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
2. RED CRANE WELLNESS AND OUR EMPLOYEES AND CONTRACTORS MAKE NO WARRANTIES THAT (i) OUR SITE WILL MEET YOUR REQUIREMENTS; (ii) OUR SITE SHALL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (iii) THAT SUCH RESULTS WHICH MAY BE OBTAINED FROM THE USE OF OUR SITE WILL BE ACCURATE OR RELIABLE; (iv) QUALITY OF ANY INFORMATION OR OTHER MATERIAL WHICH MAY BE OBTAINED BY YOU THROUGH OUR SITE WILL MEET YOUR EXPECTATIONS.
3. ANY INFORMATION OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED BY WAY OF OUR SITE SHALL BE ACCESSED AT YOUR SOLE DISCRETION AND SOLE RISK, AND AS SUCH YOU SHALL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE TO YOUR COMPUTER AND/OR INTERNET ACCESS, DOWNLOADING AND/OR DISPLAYING, OR FOR ANY LOSS OF DATA THAT COULD RESULT FROM THE DOWNLOAD OF ANY SUCH INFORMATION OR MATERIAL.
4. NO ADVICE AND/OR INFORMATION, DESPITE WHETHER WRITTEN OR ORAL, THAT MAY BE OBTAINED BY YOU FROM RED CRANE WELLNESS OR BY WAY OF OR FROM OUR SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

SECTION 13 – LIMITATION OF LIABILITY

YOU EXPLICITLY ACKNOWLEDGE, UNDERSTAND AND AGREE THAT RED CRANE WELLNESS AND OUR EMPLOYEES, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES WHICH MAY BE RELATED TO THE LOSS OF ANY PROFITS, GOODWILL, USE, DATA AND/OR OTHER INTANGIBLE LOSSES, EVEN THOUGH WE MAY HAVE BEEN ADVISED OF SUCH POSSIBILITY THAT SAID DAMAGES MAY OCCUR, AND RESULT FROM:

1. THE USE OR INABILITY TO USE OUR SITE;
2. UNAUTHORIZED ACCESS TO OR THE ALTERATION OF YOUR TRANSMISSIONS AND/OR DATA;
3. STATEMENTS OR CONDUCT OF ANY SUCH THIRD PARTY ON OUR SITE;
4. AND ANY OTHER MATTER WHICH MAY BE RELATED TO OUR SITE.

SECTION 14 – RELEASE

In the event you have a dispute, you agree to release Red Crane Wellness (and its officers, employees, contractors, and any other third parties) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected or unsuspected, disclosed and undisclosed, arising out of or in any way connected to such dispute.

SECTION 15 – NOTICE

Red Crane Wellness may furnish you with notices, including those with regards to any changes to the Terms, including but not limited to email, phone call, text message, postings on our website, or other reasonable means currently known or any which may be herein after developed.

SECTION 16 – INTELLECTUAL PROPERTY RIGHTS

You herein acknowledge, understand and agree that all of the trademarks, copyright, trade name, service marks, and other logos and any brand features, and/or product and service names are trademarks and as such, are and shall remain the property of Red Crane Wellness. You herein agree not to display and/or use in any manner the logo or marks without obtaining Red Crane Wellness’s prior written consent.

Red Crane Wellness will always respect the intellectual property of others, and we ask that all of our users do the same. If you feel that your work has been duplicated in such a way that would constitute copyright infringement, or if you believe your intellectual property rights have been otherwise violated, please contact us at:

Phone: (423) 702-3000
Website: https://redcranewellness.com/contact/

SECTION 17 – ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between you and Red Crane Wellness and shall govern the use of our Site, superseding any prior version of this Agreement between you and us with respect to our Site.

SECTION 18 – CHOICE OF LAW AND FORUM

It is at the mutual agreement of both you and Red Crane Wellness with regard to the Agreement that the relationship between the parties shall be governed by the laws of the state of Tennessee without regard to its conflict of law provisions and that any and all claims, causes of action and/or disputes, arising out of or relating to the Agreement, or the relationship between you and Red Crane Wellness, shall be filed within the courts having jurisdiction within Hamilton County, Tennessee. You and Red Crane Wellness agree to submit to the jurisdiction of the courts as previously mentioned, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.

SECTION 19 – WAIVER AND SEVERABILITY OF TERMS

At any time, should Red Crane Wellness fail to exercise or enforce any right or provision of the Agreement, such failure shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect.

SECTION 20 – STATUTE OF LIMITATIONS

You acknowledge, understand and agree that regardless of any statute or law to the contrary, any claim or action arising out of or related to the use of our Site or the Agreement must be filed within one (1) year after said claim or cause of action arose or shall be forever barred.

SECTION 21 – VIOLATIONS

Please report any and all violations of this Agreement to Red Crane Wellness as follows:

Phone: (423) 702-3000
Website: https://redcranewellness.com/contact/

SECTION 22 – GOVERNMENT REQUESTS

In order to cooperate with governmental requests, subpoenas or court orders, to protect our systems, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider necessary or appropriate, including and without limitation, your information and usage history. Our right to disclose any such information is governed by the terms of our Privacy Policy and HIPAA regulations.

SECTION 23 – FOREIGN ACCESS OF SITE

The Site is controlled, operated and administered by Red Crane Wellness from our office in Chattanooga, Tennessee, USA. If you access the Site from a location outside the USA, you are responsible for compliance with all local laws.

SECTION 24 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, availability, and other information. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information on the Site is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information on the Site, including without limitation, pricing information, except as required by law.

SECTION 25 – MEDICAL DISCLAIMER

The information provided on this Site is for general informational and educational purposes only. It is not intended as, and should not be considered a substitute for, professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Red Crane Wellness does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by Red Crane Wellness, Red Crane Wellness employees, or others appearing on the Site at the invitation of Red Crane Wellness is solely at your own risk.

If you think you may have a medical emergency, call your doctor or 911 immediately. Red Crane Wellness does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site.

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Contact Information:

Red Crane Wellness
6150 Shallowford Rd Suite 102
Chattanooga, TN 37421
Phone: (423) 702-3000
Website: https://redcranewellness.com/

Last Updated: November 16, 2025